Maturity Matrix

Sustainability principles


Characteristics of the approach to sustainability in developing organizations



Immature (System in place but not 100% effective)

Engaged (System in place but and 100% effective)

Engaged plus (System in place, is 100% effective with additional benefits )


stakeholder identification and mapping


The identified stakeholders are all available in the controlled communication plan and list of stakeholders. They are classified as external and internal. We have also identified the designations that need to be contacted for each stakeholder and who will contact them from our end. the list of stakeholders is to be made publically available

Open engagement in various formats for various



We have a no. of engagement methods. For every stakeholder, the engagement method/s is identified in the communication plan alongwith the frequency of engagement. Few examples include feedback reports and trainings


This approach has prooved to be effective enough however as part of continual improvement we are thriving to improve. For an engaged plus approach, we need to adopt more engagement channels. Example: inhouse meeting / conference / exhibitions with stakeholder noting their expectation & how both can add value to each others organizations

Stakeholder issue identification

Through the feedback forms and grievance system, the issues if any are identified. The system is in place. Our efforts will be more concentrated on external feedback.


This approach has prooved to be effective enough however as part of continual improvement we are thriving to improve. For an engaged plus approach, we need to monitor and improve the performance of the current systems. We have set objectives for this.

Communication of organization response to issues raised


The stakeholder issues and expectations are discussed in the SMG meetings and the MR meetings in the form of feedback forms, materiality matrix, grievances, risks and set objectives. The findings are then incorporated in risk identification and the objectives for improvement. The stakeholder expectations and the materiality matrix are to be made publically available. They are monitored annually and updated.


Leadership shown - clear Accountabilities documented


Roles and responbilities of top management and leaders in each area are identified, documented and communicated. The policies are signed by the top management, communicated and are publically available. There is a system in place to evaluate and provide all the resources needed for improvement. In MR meetings, the requirements to mantain and improve the sustainability management system are discussed


Code of Conduct adopted


We have Quality, Health, Safety and Environmental Management systems policy, Sustainability policy, responsible sourcing policy, HR policies, procurement policies and others as well. The ones required to be publically available are publically available. These policies are communicated and practiced from top to bottom in the organization structure.


Integrity risks identified and managed


Risk Management system was assessd by third party as a confirmation that our system meets the requirements , Also our technical team internally, makes risk Assessments, identifiying it through reports & reducing the risk accordingly. Risk management system is fully incorporated with sustainability development policies and requirements. We have evaluated risks related to Quality, Health and Safety, Environment and Sustainability. The risk identification and evaluation is practiced on an organizational and departmental level.

For an engaged plus approach, within our risk identification, we need to incorporate routine and non-routine risk identification. We are steadily implementing it.


Sustainable development culture

The sustainability commitment and knowledge exists from the top management to middle management. We spread the knowledge regarding sustainability throughout the organizational structure. For this, trainings have been planned and been conducted. Objectives for trainings at departmental level have been set. Yearly new topics related to sustainability are added. To embed the culture, each individual needs to practice sustainability in his/her's daily activities.


For an engaged plus approach, we need to conduct more external trainings alongside internal

Responsible/Sustainable Supply chain approach adopted

Supplier selection is based on criterias developed as per ISO 9001, 14001, 45001 and SCS and BES 6001 certification requirements. Evaluation, classification and treatment of suppliers is based not only on technical requirements, cost, delivery time, quality, environmental, health and safety compliance but also on social and economic factors. All these factors have been incorporated in our supplier pre-qualification and evaluation criterias. The system is functioning.

To improve on our engaged plus approach, we need to look into ways with which we can encourage the stakeholders, who can, to adopt sustainability and all of it's aspects.

Systematic Environmental Management


we are certified to ISO 14001 and have a systematic environmental management system in place. Detailed environmental impacts and aspects analysis is done in each and every section. Trainings are planned and conducted on a departmental level. Environmental audits are being conducted. Mock drills are scheduled and conducted. A proper waste management system is in place. Impact assessments of all the environmental aspects required by SCS and BES 6001 certification has been done and objectives have been set to improve them. Key KPIs have been made publically available.


For an engaged plus approach, we need to make the progress of non-key kpis public.

Systematic Social Management


HR and admin related tasks are very systematic. As part of continual improvement, everything is being shifted to SAP system for better management. Employee turnover and wage policies are analysed. Grievance system has been made which will help identify social problems and a sustainability management group has been made which will provide a platform to deal with all such problems. We are looking to hire local youth, carry out more community initiatives like building mosques and training local youth. We are providing opportunities and resources for employee socialization through sport tournaments. Also, we are playing our part to restore certain cultural heritage sites. We are looking to procure from local companies and planning innovations.Key KPIs have been made publically available.


For an engaged plus approach, we need to make the progress of non-key kpis public.

Systematic Economic



We as an organisation are contributing to the diversity and stability of the local economy. We are preferring to procure from local suppliers and looking to hire local youth. Every department is looking to innovate and resources are available for them to do so. The system in place for vendor selection evaluation and classification allows fair treatment. Key KPIs have been made publically available.


For an engaged plus approach, we need to make the progress of non-key kpis public.

Skills and training


Trainings are planned and conducted at organizational and departmental levels. The topics include sustainability, quality, Health, safety, environmental, social and economic awareness. The trainings are practical and theoratical in nature. We are utilizing training models, evaluation models and traininng effectiveness models.


For an engaged plus approach, we need to focus on quality of the training material.

Career development


Career development of our employees has been a prioritisation from the start and accordingly trainings have been provided based on the goals each employee states during induction. A SAP success factor module is in place now. It helps the organisation plan and conduct trainings as per an individual's stated career path easily thus allowing a more focused career development.


Identify appropriate metrics/KPIs


Identification of KPIs has been done. Objectives have been set upon them which are continously monitored and evaluated to gain improvement.


For an engaged plus approach, we need to report the KPI performance to our stakeholders. As of now, Key KPIs are publically available.

Monitor performance



Monitoring performance is a basic requirement. We have multiple platforms with which we monitor our performances. We do it by monitoring our objectives, risks and KPIs.


Publicly report management practices and performance

Data like, stakeholder list, materiality matrix, maturity matrix, have been made public. The Key KPI have been made publiic.


To achieve an engaged plus approach, we have to make all our KPIs publially available (subject to management's decision). Once it is done we will monitor it’s effectiveness and continously upgrade. upgrade.

Review performance


Annual sustainability MR meeting and Sustainablity management group meetings are held within the organizaton to ensure the progress of the implementation & development.

We can look to increase frequency of the meetings or towards more effective engagement channels