Maturity Matrix

Sustainability principles


Characteristics of the approach to sustainability in developing organizations



Immature (System in place but not 100% effective)

Engaged (System in place but and 100% effective)

Engaged plus (System in place, is 100% effective with additional benefits )


stakeholder identification and mapping


The identified stakeholders are all available in the controlled communication plan and list of stakeholders. They are classified as external and internal. We have also identified the designations that need to be contacted for each stakeholder and who will contact them from our end


For an engaged plus approach, the list of stakeholders is to be made publically available

Open engagement in various formats for various



We have a no. of engagement methods. For every stakeholder, the engagement method/s is identified in the communication plan along with the frequency of engagement. Few examples include feedback reports and trainings


For an engaged plus approach, we need to adopt more engagement channels

Stakeholder issue identification

Through the feedback forms and grievance system, the issues if any are identified.



For an engaged plus approach, we need to monitor and improve the performance of the current systems. We have set objectives for this.

Communication of organization response to issues raised


The stakeholder issues and expectations are discussed in the SMG meetings and the MR meetings in the form of feedback forms, materiality matrix, Grievances, risks and set objectives. The findings are then incorporated in risk identification and the objectives for improvement.


For an engaged plus approach, the stakeholder expectations and the materiality

matrix are to be made publically available


Leadership shown - clear Accountabilities documented


Roles and responsivities of top management and leaders in each area are identified, documented and communicated. The policies are signed by the top management, communicated and are publically

Available. There is a system in place to evaluate and Provide all the resources needed for improvement. In MR meetings, the requirements to maintain and improve the sustainability management system are discussed



Code of Conduct adopted


We have Quality, Health, Safety and Environmental Management systems policy, Sustainability policy, responsible sourcing policy, HR policies, procurement policies and others as well. The ones required to be publically available are publically available. These policies are communicated and practiced from top to bottom in the organization structure.



Integrity risks identified and managed


Risk management system is fully incorporated with sustainability development policies and requirements. We have evaluated risks related to Quality, Health and Safety, Environment and sustainability. The risk identification and evaluation is practiced on an organizational and departmental level.




Sustainable development culture

The sustainability commitment and knowledge exists from the top management to middle management transitioning it downwards in the organization structure is something we are doing and working on.



For an engaged plus approach, we need to spread the knowledge regarding sustainability throughout the organizational structure. For this, trainings have been planned. Objectives for trainings at departmental level have been set. To embed the culture, each individual needs to practice sustainability in his/her's daily activities.



Supply chain approach adopted


Supplier selection is based on criteria’s developed as per ISO 9001, 14001, 45001 and SCS and BES 6001 certification requirements. Evaluation, classification and treatment of suppliers is based not only on technical requirements, cost, delivery time, quality, environmental, health and safety compliance but also on social and economic factors.


For an engaged plus approach, we need to train people specifically in procurement specifically in requirements of BES 6001 to incorporate the culture and mindset of responsible sourcing.


Systematic Environmental Management


We are certified to ISO 14001 and have a systematic environmental management system in place. Detailed environmental impacts and aspects analysis is done in each and every section. Trainings are planned and conducted on a departmental level. Environmental audits are being conducted. Mock drills are scheduled and conducted. A proper waste management system is in place. Impact assessments of all the environmental aspects required by SCS and BES 6001 certification has been done and objectives have been set to improve them.


For an engaged plus approach, we need to make the progress of our environmental kpis public.


Systematic Social



HR and admin related tasks are very systematic. As part of continual improvement, everything is being shifted to SAP system for better management.

Employee turnover and wage policies are analyzed.

Grievance system has been made which will help identify social problems and a sustainability management group has been made which will provide a platform to deal with all such problems. We are looking to hire local youth, carry out more community initiatives like building mosques and training local youth. We are providing opportunities and resources for employee socialization through sport tournaments. Also, we are playing our part to restore certain cultural heritage sites. We are looking to procure from local companies and planning innovations.


For an engaged plus approach, we need to make the progress of our social kpis public.


Systematic Economic Management


We as an organization are contributing to the diversity and stability of the local economy. We are preferring to procure from local suppliers and looking to hire local youth. Every department is looking to innovate and resources are available for them to do so. The system in place for vendor selection evaluation and classification allows fair treatment.


For an engaged plus approach, we need to make the progress of our economic kpis public.

Skills and training


Trainings are planned and conducted at organizational and departmental levels. The topics include sustainability, quality, Health, safety, environmental, social and economic awareness. The trainings are practical and theoretical in nature. We are utilizing training models, evaluation models and training effectiveness models.


For an engaged plus approach, we need to focus on quality of the training material.


Career development

Career development of our employees has been a prioritization from the start and accordingly trainings have been provided based on the goals each employee states during induction. However, this system was scattered and a bit ineffective. To improve on this further, A SAP success factor module has been launched which will facilitate the process. It will help the organization plan and conduct trainings as per an individual's stated career path easily thus allowing a more focused career development.



For an engaged plus approach, we need the

SAP success factor to be fully incorporated in the organization. We also need to evaluate it's effectiveness.


entify appropriate metrics/KPIs

Identification of KPIs has been done. Objectives have been set upon them which are continuously monitored and evaluated to gain improvement.


For an engaged plus approach, we need to report the KPI performance to our stakeholders.




Monitor performance



Monitoring performance is a basic requirement. We have multiple platforms with which we monitor our performances. We do it by monitoring our objectives, risks and KPIs.



Publicly report management practices and performance

We will be practicing this principle for the first time.

Plans are in developments



To achieve an engaged plus approach, we are deciding what all data we need to publish on website and how. Once it is done we will monitor it’s effectiveness and continuously upgrade.


Review performance


We review through quarterly sustainability management group meetings, monthly meetings, annual performance meetings and MR meetings