Stakeholder Engagement

In the work environment, the objectives of Al-Ittefaq Steel Products Co.’s are attained by the cooperation and the combined efforts of its stakeholders. All internal or external stakeholders are frequently communicated to find their expectations. Clear engagement with each stakeholder in the supply chain is ensured, in order for the chain to be stabilized and engaged to reach a common goal in increasing the financial performance and achieving profit. Moreover, through engagement of the organization’s stakeholders, Al-Ittefaq Steel Products Co. can optimize its productivity and it can overall value its stakeholder through training/awareness, and transfer knowledge/information. At the organizational level, a code of ethics on proper behavior in the workplace has been established and followed. This helps Al-Ittefaq Steel Products Co. to achieve the objectives of the organization.

List of Stakeholders


Communication Plan


WHAT Internal/External WHEN WHOM HOW WHO
1. GOSI External As Needed GOSI Official Email / Visit HR Manager
2. Ministry of Labor External As Needed MOL Official Email / Visit HR Manager
3. Ministry of Human Recourses & Social Development External As Needed MOHRSD Official Email / Visit / Feedback Forms HR Manager
4. Ministry of Commerce External As Needed MOC Official Email / Visit / Feedback Forms HR Manager
5. Customer satisfaction/complaints External As Needed Customers Email / Phone / Meeting / Feedback Forms Sales & Marketing Team
6. Supplier relation External As Needed Suppliers/contractors Email / Phone / Meeting /  Feedback Forms Procurement Team
7. Trucks for Finished Goods External As needed Approved suppliers Email Logistic Dept.
8. Trucks for Raw Materials External As needed ATC Email Billet Handling Dept.
9. Waste Disposal External As needed Approved suppliers Email / Online Surveys Stores/Env. Depts.
10. Complaints External As needed stakeholder Email / visits Plant Head/Safety Head/Environment Head
11. MODON/ICDOC External As Needed MODON/ICDOC Officials Email / Meeting / Feedback Forms Admin, QA,
Department Head,
SI, Eng, etc.
12. Bankers/Lenders External As Needed Finance
13. Insurers External As Needed Insurance Officials Email / Visits / Feedback Forms Admin
14 Ministry of Civil Defense External As Needed Admin Officials Memos / Visits Admin
15 Ministry of Interior External As Needed GR Officials Memos / Visits Admin
16 Ministry of Health External As Needed Admin Officials Memos / Visits Admin
17 Investor/Shareholder External As Needed Accounts
18 Media External As Needed IT
19 Communities External As Needed Admin Officials Memos / Visits /  Feedback Forms Admin
20 General Pubic External As Needed Admin Officials Memos Admin
21 Local Youth External As Needed HR / Training Officials Memos / Visits Snr. HR Manager,
Training Supdt
22 Environmental issues External As Needed GAMEP Official Email/Phone/Meetings Env. Dept./
Admin
23 GAMEP approved consulting agencies External As Needed Consultant Email/Phone/Meetings Env. Dept./
Procurement
24 Environmental Reporting External Bi Annually GAMEP official Email Env. Department Head
25 FSPC 1 External As Needed Plant Head/QA/Logistics Email/Phone/Meetings / Feedback Forms Quality/any employee
26 Labor transport External As Needed Representative Email Procurement
27 Labor contractors External As Needed Representative Email Procurement
28 AL-AZZAZ External As Needed Representative Email Procurement
29 SGS External As Needed Representative Email / Feedback Forms Quality
30 SASO-KSA External As Needed Representative Email /  Feedback Forms Quality
31 CARES External As Needed Representative Email /  Feedback Forms Quality
32 DCL External As Needed Representative Email Quality
33 KUWAIT-ISO 6935 External As Needed Representative Email Quality
34 MALAYSIA-SIRIM External As Needed Representative Email Quality
35 R-TECH-UK, Al-HOTY, ISS Lab & Element Lab External As Needed Representative Email/ meetings Quality
36 VEOLIA External As Needed Representative Email/ meetings /  Feedback Forms Quality/Technical
37 NASCO External As Needed Plant Head/QA Email/Phone/Meetings / Feedback Forms Quality/Production/
logistics/billet handling
38 ASCO External As Needed Plant Head/QA Email/Phone/ Meetings /  Feedback Forms Quality/Production/ logistics/billet handling
39 Technical Meeting Internal Daily Department Head, SI, Eng, SV FM Meeting Plant Head
40 General Meeting Internal Twice a week Department Head SI, Eng Meeting Plant Head
41 Monthly Meeting Internal Monthly Department Head SI, Eng Meeting Plant GM/ Head
42 Toolbox Talks Internal Monthly Department Staff Meeting Safety Representative
43 Safety Committee Meeting Internal Monthly Safety Committee Members Meeting Safety Head
44 Employee Suggestion Internal Monthly Safety Committee Members Meeting Safety Head
45 KPIs Internal Monthly All Department Heads Email Safety Head
46 Induction Training Internal For new Employee All Concerned On Site training Safety Representative
47 Plant stop/safety Meeting Internal Monthly Departments Nominated Staff Meeting Nominated Stop/ safety committee chairman / Dy. Chairman
48 Incident Investigation Report Internal For every incident All Concerned Email Incident Investigation Team
49 Management Review Meeting Internal Annually MRM Team Members Meeting MR
50 QHSE Internal Audit Internal Twice a year All internal auditors &
dept. representatives
Email MR
51 QHSE Policy Internal / External Continuously All interested parties Displays / website All department heads
52 Material Purchase Internal As needed Procurement Dept. SAP / Email Department Heads
53 QHSE Document Revision Internal As needed MR Revision request Department Heads
54 Production Department Internal As needed Concerned person Email/meeting Any employee
55 Logistics Department Internal As needed Concerned person Email/meeting Any employee
56 Sales Department Internal As needed Concerned person Email/meeting Any employee
57 Electrical Department Internal As needed Concerned person Email/meeting Any employee
58 Safety Internal As needed Concerned person Email/meeting Any employee
59 Roll shop Internal As needed Concerned person Email/meeting Any employee
60 IT and SAP Internal As needed Concerned person Email/meeting Any employee
61 HR and Admin Internal As needed Ali Akbar / Haidar El Hejji Email/meeting Any employee
62 Procurement Internal As needed Concerned person Email/meeting Any employee
63 Stores Internal As needed Concerned person Email/meeting Any employee
64 Clinic Internal As needed Concerned person Email/meeting Any employee

 

Interested Stakeholders & Expectations

Plant: ISPC 1

Interested Stakeholders

Stakeholders Expectation

Engagement Method

Ministry of Labor

 

With the different Ministries the best approach would be through open surveys, information reports, one to one conversation and newsletters

Ministry of Commerce

 

 Ministry of Human Resources & Social Development

 

Other Ministries

 

Bupa "Insurance"

 

With these stakeholders the best method to engage with them is through newletters

Bankers/Investors/Share holders/Insurers

 

NCEC

 

Engaging with these parties through newsletters, one to one converstation and open surveys newletters

MODON

Installing Emssion monitoring system around the factory

ICDOC

 

NCEC approved consulting agencies

 

Factory of Saudi Arabian Ductile Iron Pipes Co. Ltd

Should consider the CO2 emissions from the plant and finid methods to reduce said emissions. Since the organization has a natural gas line which feeds its furnacesm should consider coordinating with the contractor to find a way to supply gas to all companies that require natural gas in Damman second industial city

Open days, one on one conversation, focus groups, Advertisments, newsletters and contact point

Local Youth

 

Local Youth

 

Local Youth

 

BRC Weldmesh Gulf

To maintain product quality and managing the material delivery. To avoid any slave and child labor. Safety of Material while trasnporting them

newsletters and contact point

HEET Industrial Company

To reduce the emissions of your operations

Al Arkan Steel & Insutrial LTD. CO.

 

Local Youth

 

Atta Al Asharqiyah Contracting EST.

Ensuring a clean and healthy work envirnoment and ensuring that the waste that is gathered is being collected in a regular manner and time

Saudi Amicon Co. LTD

 

Raid Construction Company General Trading and Contracing

 

Saudi Metal Coating Co.

To increase the number of loading points and enhancing materialing handling system in regards to maintaining our product quality and managing our material delievery

Arab Building Materials Co.

 

SIRIM QAS INTERNATIONAL SDN. BHD.

To gain certification for product rebar for Malaysia Market. To use scrap metal efficiently during the steel making process. To use proper PPE. The plant should aim towards a ZERO CARBAN and reduce the carbon footprint. To get recognition in ISO 50001 Energy Management

Saeed Mohammed Abdullah Al Sa'ad Environmental Consultant

 

Shabro

To offer CFR in the future. In case of FOB offer, the shipping terms should be more friendly. To offer more quantity size for our use.

Absal Steek Fabrication Co Environmental Consultant

Material Production to be improved based on the market demand. Transportation of material to be improved to meet customers supply schedule

Bawan Metak Industries Co

The organization and customers should have a better understanding on the quality of the material by adapting new technology; as well as, recruiting young youth that have excellent marks in their respected fields of study

FSPC 1

Need to improve in the surface quality of rebar supllying for epoxy coating purpose

Transportation companies

Labor contractors

AL AZZAZ

SGS

Through feedback reports and newsletters

SASO-KSA

UK CARES

DUBAI DCL

KUWAIT-ISO 6935

KUWAIT-ISO 6935

MALAYSIA-SIRIM

R-TECH-UK, Al-HOTY, ISS Lab & Element Lab

VEOLIA

R-TECH-UK, Al-HOTY, ISS Lab & Element Lab

VEOLIA

NASCO

ASCO

Getting customers feedback for product quality & delievery timing to improve service if customers are not satisfied. W.T / Meters should be maintained as per rolling schedule. By Providing proper PPE and training. To eliminate energy waste. To recycle used water and to rectifying all leakage in proper time. In regards to global wariming the organization should consider increasing the planting trees, which will help in air purification and reduce emissions. To follow both the company's policy and all rules and regelations which was set by the Saudi Labor Law. To conduct periocdic health checkups for the employees. Making local customers top priority, and inviting steel experts to the company in order to find chances of improvement

ASCO

Getting customers feedback for product quality & delievery timing to improve service if customers are not satisfied. W.T / Meters should be maintained as per rolling schedule. By Providing proper PPE and training. To eliminate energy waste. To recycle used water and to rectifying all leakage in proper time. In regards to global wariming the organization should consider increasing the planting trees, which will help in air purification and reduce emissions. To follow both the company's policy and all rules and regelations which was set by the Saudi Labor Law. To conduct periocdic health checkups for the employees. Making local customers top priority, and inviting steel experts to the company in order to find chances of improvement

Since the stakeholders are all internal, we can engage with monthly performance review, employee representative "SMG"

Production Department

Make sure that the billets that we receive is free of defects and the required grade. Schedule rolling program efficiently . To maintain weight per meter of the billet as per the rolling requirement. All required PPE should be available. Provision for proper training to be arranged. To save energy by switching off all equipment when there is a major delay in the plant, and switch to LED bulbs. To recycle all of used water and contain any leakages that might occur in our operation. To dispose of all wate properly throough authorized agencies only. To invite prominent manufacturers of steel plant to discuss about the chances of improving the efficiency of the plant.

Technical Department

To Improves quality audits throughout the production process - inline, final and/or packing accuracy. To Ensure the deliverables are correct and free of defects and focus on quality from the beginning to the end. To improve ambient air quality inside the mill. To use VFS drive to Electrical equipment. To increase the recycled water and capacity of filtiration. To carry out all the hazardous waste disposal through the PME certified contractor ., minimize the Hazardous waster. To Use Eco friendly products to make products, Energy efficient equipment and very minimal waste discharge in process. To priotitize to local vendors and contractors to improve local Economy. To place eye wash and shower in chemical storage area. Health check and awaresness progarms has to be organized for all levels.

Sales Department

Ensuring that timely dispatches will certainly help us to get the repeat orders. To increase energy and water use awareness by placing notice boards on switching off lights, and turning off all unsed faucets. Availability of uniform bins through out all corners of the organization. Should use the Good Quality of the Raw Materials. R & D should continue. We should discuss and follow other Big Steel Plants to improve and make friendly atmosphere. Each individual contribution and participation count a lot. Please try to involve all our department colleagues by giving them a training. It will enlighten them about the importance of these aspects. Hoping that in that way, they will always give their cooperation and initiative that are needed in meeting our goals.

Technical Department

To Improves quality audits throughout the production process - inline, final and/or packing accuracy. To Ensure the deliverables are correct and free of defects and focus on quality from the beginning to the end. To improve ambient air quality inside the mill. To use VFS drive to Electrical equipment. To increase the recycled water and capacity of filtiration. To carry out all the hazardous waste disposal through the PME certified contractor ., minimize the Hazardous waster. To Use Eco friendly products to make products, Energy efficient equipment and very minimal waste discharge in process. To priotitize to local vendors and contractors to improve local Economy. To place eye wash and shower in chemical storage area. Health check and awaresness progarms has to be organized for all levels.

Sales Department

Ensuring that timely dispatches will certainly help us to get the repeat orders. To increase energy and water use awareness by placing notice boards on switching off lights, and turning off all unsed faucets. Availability of uniform bins through out all corners of the organization. Should use the Good Quality of the Raw Materials. R & D should continue. We should discuss and follow other Big Steel Plants to improve and make friendly atmosphere. Each individual contribution and participation count a lot. Please try to involve all our department colleagues by giving them a training. It will enlighten them about the importance of these aspects. Hoping that in that way, they will always give their cooperation and initiative that are needed in meeting our goals.

Electrical Department

To initiate a Study on Impact of Employee health based on Long-term exposure to Rolling Mill Dust, Carbon Brush Dus

Mechanical Department

Safety & Clinc

Since this stakeholder feedback has connection with sustainability, QHSE Management should meet with all concerned department managers to discuss, set and come to an agreement regarding the sustainability objectives of each department for year 2022. The objectives set should be properly communicated to all concerned employees.

Roll shop

To reduce the working hours, so that employees could spend more time with their families. To more initiatives should be provided to the employees to increase their moral and productivity. To provide proper resting areas for the employees. To enhance the brand awareness through the marketing team, this increaseing profability. Increasing plantation within the organization. To provide more public parking space to the employees

IT and SAP

Admin

1. Increasing the safety awareness of employees are working in dangerous locations or on machines to avoid any kind of accidents. 2. Containing and filtering CO2, CO emissions for a healthier environment. 3. Engaging our employees with community initiatives. 4. Diversifying the economy according to global requirements, keeping pace with future aspirations

Environmental

To reduce emissions, consrve natural resources, and preserve the biodiversity of the area. To ensure that all social aspects that are set by the government are being met

HR

To meet all rules and regulation in regards to human rights that was set by Saudi Law

Logitics

To placing a dressing room/changing room in MRM Warehouse, Health check and awareness programs has to be organized for all levels within the organization

Logitics

To placing a dressing room/changing room in MRM Warehouse, Health check and awareness programs has to be organized for all levels within the organization

Procurement

Stores

Quality

 

Materiality Matrix


Mapping of Sustainability Issues to Relevant Suppliers

GWP & GHG

Safe and Healthy Working Conditions

Primary Material Use and Material Efficiency

MODON

MODON

NASCO

GAMEP

Ministry of Labor

ASCO

Saeed Mohammed Abdullah Al Sa'ad Environmental Consultant

 Ministry of Human Resources & Social Development

Production Department

Gulf Chemical Sand Oil Co.

SGS

Veolia

Production Department

Production Department

ICDOC

Environmental Department

Logistics Department

Logistics Department

 

Sales Department

Sales Department

 

Electrical & Mechanical Department

Electrical & Mechanical Department

 

Safety & Clinic Department

Safety & Clinic Department

 

Roll shop

Roll shop

 

Admin

Admin

 

HR

HR

 

Procurement

Procurement

 

Stores

Stores

 

Quality

Quality

Note: The stakeholders who have the greatest impact on the top 3 concerns of the materiality matrix have been listed down for each concern in the order of most impact to less impact